Tips and tricks for using Skyfire

Error Messages FAQs

First ensure that you are running the most recent version, Skyfire 1.5. It resolves many problems encountered in previous versions.

To check your current version, open the Menu > Help > About in Skyfire on your phone. If the version says 1.5.0.xxxx then you have the current version. If not, please upgrade by going to http://get.skyfire.com.

Q: I'm installing Skyfire on Windows Mobile. I'm getting the error message "Installation of Skyfire was unsuccessful." What's the problem?
A: The CAB file may have been corrupted during download. Check your signal strength and try downloading the installation file again. If this fails as well, then please go to http://get.skyfire.com with your phone's standard browser, or alternatively download Skyfire to your PC and transfer the file to your phone with a data cable.

Q: I got an upgrade notification in Skyfire. I downloaded, however when installing I got the error message "Installation of was unsuccessful." What's the problem?
A: The CAB file may have been corrupted during download. Check your signal strength and simply try again, by using the Menu > Upgrade option. On the 3rd try Skyfire will use an alternate method which may work better. If all fails you alternatively can download Skyfire to your PC and transfer the file to your phone with a data cable.

Q: I am getting a "certificate error" message when trying to use Skyfire on my Windows Mobile phone. How do I resolve this?
A: You may be using a Windows Mobile phone that is not supported by Skyfire, like a Windows Mobile PDA (non-phone). Skyfire will not work on non-phone Windows Mobile phones. Additionally please check that the data and time on your phone is set correctly.

Q: I am getting a "Bookmarks Unavailable" error message when trying to view my bookmarks, what should I do?
A: It may be that Skyfire is experiencing temporary service interruptions. Try retrieving your bookmarks at a later time and if you still see the error, please submit a support ticket.

Q: I am getting a "History Unavailable" error message when trying to view my history, what should I do?
A: It may be that Skyfire is experiencing temporary service interruptions. Try retrieving your history at a later time and if you still see the error, please submit a support ticket.

Q: I am getting a "404 Error" message, why?
A: This is most likely because either the page your are trying to view is not available on the server, or you mistyped the URL.

Q: I am getting a "Cannot connect to Skyfire" or "Network Unavailable" error.
A: If you get this consistently over one type of connection (say mobile network vs. WiFi) then the most likely case is that you network connection does not support TCP port 443 and UDP which is required for Skyfire to function properly. Please ensure that you use the 'internet' APN configuration on your phone. See the "I can't connect" in the FAQ for more info. One alternative case might be that the data and time on your mobile phone is not set correctly, so please check that as well. .

Q: After connect I see the 'we are unable to retrieve your information' message.
A: For some reason our system was not able to retrieve the necessary information quickly enough. Please exit Skyfire and simply try again or check back at a later time.

Q: When connecting it takes a loooong time to go connect. What is going on?
A: Please check that you have a good connection, If so then you can inform us about your experience by submitting a ticket to support here. Please provide in the ticket the Server ID (available under Menu > Help > About > More info), which allows us to check whether our service is running appropriately.

Q: When logging in I get a "username or password invalid" error message.
A: See the "I can't log into my Skyfire account" question under the Installing and Connecting Skyfire FAQ section.