Community Manager
Skyfire is changing the way people use their mobile phones. For the first time on the phone, you can experience Web browsing exactly like PC browsing. We’re the only mobile browser to support all major Web 2.0 standards – Ajax, Javascript, Flash 10, Silverlight – it just works.
We completed our successful beta with over 1M activations, and our installed base is rapidly growing in numbers and engagement. Skyfire runs on Windows Mobile and Nokia phones, and BlackBerry and other platforms are in the works.
Skyfire has been met with accolades in the media: USA Today calls Skyfire an "iPhone worthy browser." The New York Times hails Skyfire App of the Week for playing Flash video, something no other mobile browser can do. And, TechCrunch claims our 1.0 release is "quite near perfect."
The smartphone industry is growing and mobile browsing is exploding – check out how Skyfire is changing the game. Click here to see a demo, or visit www.skyfire.com to read more. Better yet, download Skyfire.
We are backed by Lightspeed Venture Partners, Matrix Partners and Trinity Ventures and located in downtown Mountain View, walking distance from restaurants, bars, and train station.
Title: Community Manager
We are looking for our first ever Community Manager to be the frontline voice for the company to our customers and target markets. You will report to the VP of Marketing and be a crucial link to connect with consumers and provide valuable feedback to the entire company. You'll be communicating issues, opportunities and insights on a regular basis to product management, engineering and QA.
Responsibilities:
- Be the voice of the company and reflect the Skyfire brand in all communications
- Creatively and proactively assist customers and escalate issues as needed
- Serve as the initial point of contact for inbound requests
- Identify and analyze issues, patterns and trends in customer requests and product performance
- Effectively transfer information internally so departments can respond accordingly to bug reports, feature requests and trends
- Establish metrics and report them weekly with recommendations
- Identify and engage advocates
- Stay up to date on new social media tools, best practices and how other companies are using them, so Skyfire can be an early adopter of these technologies
- Participate in professional networking by following prominent bloggers and journalists as well as attending industry events
Qualifications:
The Director will have the proven ability to create supremely usable applications by incorporating great visual design and user experience with mobile and Web 2.0 technologies.
- 3-5 years in a community manager or customer support role with a consumer product, preferably mobile or web
- Proficient with social networking apps and tools, including Facebook, Twitter, blogs, user forums, and customer support apps
- Highly engaged with the product you support and promote; motivated to turn yourself into a power user
- Love helping people and find it rewarding to solve people's problems
- Like working hard and thrive on the excitement of a goal oriented team
- Independent, creative self-starter who can run with things while keeping everyone inside and outside the company in the loop.
- Write well and enjoy sharing your ideas with others
- Be connected and stay up-do-date on current trends and competitive products
- Enjoy learning and be curious
Contact:
Please send resumes to jobs@skyfire.com.
Proud to be an Equal Opportunity Employer
Skyfire is an equal opportunity employer. We are committed to providing equal opportunities to all applicants and employees regardless of race, color, creed, religion, national origin, sexual orientation, age, gender, disability, medical condition, or status as a disabled or Vietnam-era veteran.